Below you will find advice about the requirements and consequences of the statutory right to cancel the contract in the case of products ordered by mail by consumers. This is not associated with contractual granting of rights that go beyond statutory rights. In particular, commercial resellers are not entitled to the statutory right to cancel the contract.
Right to cancel
You have the right to cancel this contract within fourteen days, without giving reasons. The cancellation period amounts to fourteen days from the day on which you, or a third party named by you, who is not the carrier, take(s) possession of the goods or the last product in the case of separate delivery of these goods.
In order to exercise your right to cancel, you must inform us of your decision to cancel this contract by making a clear declaration (e.g. by letter sent by post or by email). You can, but do not have to, use the sample cancellation form provided. Please send your cancellation to:
Langheimer Straße 94
Sending your notification of your intent to exercise your right to cancel before the cancellation period expires is sufficient to comply with the cancellation period.
Consequences of cancellation
If you cancel this contract, we must refund you all payments that we have received from you, including delivery costs (with the exception of additional costs that result from you having chosen a delivery method other than the competitive standard delivery that we offer), immediately, and at the latest within fourteen days of the day on which we received the notification of your cancellation of this contract.
We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged fees for this refund. We can refuse repayment until we have received the goods or until you have provided proof that you have sent back the goods, depending on which happens earlier.
You must send back or hand over the goods to us immediately or, at the latest within fourteen days of the day on which you informed us about cancellation of this contract. The time limit is met if you dispatch the goods before expiry of the fourteen-day period. You must pay the direct costs of sending back the goods. You are only responsible for any loss in value of the goods, if this loss in value can be attributed to handling of the goods that was not necessary for checking their condition, properties and function.