Cancellation policy

Below you will find information about the requirements and consequences of the statutory right of withdrawal for consumers in mail-order purchases.

Below you will find instructions on the requirements and consequences of the statutory right of withdrawal for shipping orders for consumers. This does not imply any contractual granting of rights beyond those provided for by law. In particular, commercial resellers are not entitled to the statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods, or in the case of partial deliveries, the last item of the order.

Digital withdrawal

For a simple and quick withdrawal, you can use our digital withdrawal form:

Revocation

First name

Last name

Email address

Order Number

Returned items and reason for cancellation (optional)

Privacy

By selecting continue you confirm that you have read our and accepted our .

Fields marked with asterisks (*) are required.

After submitting the form, you will automatically receive a confirmation of receipt by email.

Alternatively, you can also submit the cancellation by email or post.

Cancellation by email or post

Please address your cancellation to:

NICI GmbH
Online Shop
Langheimer Straße 94
96264 Altenkunstadt
Germany

Email: onlineshop@nici.de

To meet the cancellation deadline, it is sufficient that you send the notice of exercising your right of cancellation before the cancellation period expires.

Sample cancellation form

Here you can additionally download and use our sample cancellation form. However, its use is not mandatory.

Download sample cancellation form

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Return of goods

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the period.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.